All original paperwork, including appraisals or gem lab reports must be returned and we reserve the right to hold refunds until these documents are returned to us. Goods must be returned fully insured with a tracking number and must be shipped in fresh mailing boxes provided by the carrier. You may not reuse carrier packaging from the original shipment as this voids our insurance.
Your refund will be in full via the original form of payment, less original and return shipping. If paid via credit card your refund will also be less the 2.9% transaction fees . If you would like to use our shipping service we are happy to provide a return label and deduct the cost from your return proceeds. International returns may be subject to import duties or taxes for which we will not bare, and will be deducted from the return proceeds