TRADE UP POLICY
Jewels of House Holbrook offers you the opportunity to trade in your previously purchased piece towards the purchase of something else. Our policy is simple:
• If the value of your newly desired piece is twice the amount of your originally purchased piece, we offer 100% trade value.
• If the value of your newly desired piece is less than twice the amount of your originally purchased piece, we offer 75% trade value.
Send back your piece in its original condition and include all paperwork including receipts, lab reports or other documentation. Once received, we will confirm its condition, suggest any refurbishment or restoration services (which will be at your expense), and then confirm the trade sale.
Consignment Pieces; since this was not a piece originally owned by us, we cannot take it back in trade.
Custom Designed Pieces; as much as we love to make them, we cannot take them back in trade.
Altered/Damaged Pieces; we need to receive the item back in its original condition and pieces that have been altered or damaged beyond original condition are not eligible for trade in.
If your item does not qualify for our trade up program, we would be glad to discuss taking it on consignment instead.